SHIPPING & DELIVERY
Do you do international shipping?
Yes I do!
My website provides shipping rates to the following countries:
Asia: Malaysia, Singapore, Brunei, Thailand, Philippines, S.Korea, Japan, Hong Kong
North America: United States, Canada
Oceania: Australia, New Zealand
EU Zone: Germany, France, Italy, Belgium, Spain, Austria, Netherlands, Austria
Other European Countries: United Kingdom, Switzerland, Iceland
What if I'm not located in these countries?
I would love to ship to wherever you are! You can request shipping to your location.
For info on how to make a shipping request, please read my purchasing guide under 'Special Shipping Requests'.
How much is shipping?
Listed EU Countries
I think shipping is too expensive. Can you use a cheaper courier?
Unfortunately, no. I hope you understand that international shipping can be costly, especially for small businesses.
I take a lot of time and care to make my pieces. Therefore I only provide courier options on my website that have proven to ship my items safely and come with detailed tracking.
How do I track my order?
When your order has been shipped out and fulfilled, a tracking number will automatically be emailed to you.
How long does it take to ship out my order?
As most of my items are made-to-order, it'll take 5-8 weeks to ship out your parcel - depending on the volume of orders my shop is experiencing, the size of your order, and the intricacy of the pieces in your purchase.
I receive orders every week. If there are an overwhelming amount of orders I have to make, I will email you to let you know there will be a shipping delay. Otherwise, rest assured your order is in the making.
For this reason I highly advise that you place orders only if you are not rushed for it and are willing to wait the lead + delivery time.
Please understand that Kalbu is a one-woman business of a 100% handmade nature. Your items will take time to make, but I hope the love and care put into your new pieces will make the wait worth it.
How long does delivery take?
LOCAL: Around 1-7 business days, depending on the courier.
INTERNATIONAL: Around 1-14 business days, depending on the courier. Delivery time frame is subject to delays and customs clearance.
If your parcel hasn't arrived after 14 business days, please contact the courier and have them assist in getting your parcel to you! Courier-related issues are beyond my control after I ship your parcel out.
What about custom duties/tax?
Kalbu is not responsible for custom duties/tax that may be charged to you. Please be advised that you'll be responsible for them for bearing these costs, should they occur. Custom charges may vary from country to country, so contact your local customs office if you need more information before placing an order.
I have a problem with the courier. What do I do?
I'm sorry to hear that - but please take note that once I ship out your parcel, it is in the responsibility of the courier to assist you in parcel-related matters. Please contact them or visit your nearest branch to clarify your issues with them. Every courier service has varying insurances to cover for losses so please file your claims with them. Kalbu is not responsible for damages or losses by courier services.