• Please read purchasing guide before placing an order 🌏 ✈️ ☆ guide ☆
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PLEASE READ FAQPURCHASING GUIDE & SHIPPING POLICY PAGES BEFORE MAKING YOUR PURCHASE.


♡ INTERNATIONAL FAQ ♡ 

Do you do international shipping?

Yes I do!

My website provides shipping rates to the following countries:

Asia: Malaysia, Singapore, Brunei, Thailand, Philippines, S.Korea, Japan

North America: United States, Canada

Oceania: Australia

EU Zone: Germany, France, Italy, Belgium, Austria, Spain, Netherlands

Other European Countries: United Kingdom, Switzerland, Iceland

What if I'm not located in these countries?

I would love to ship to wherever you are! You can request shipping to your location.

For info on how to make a shipping request, please read my purchasing guide under 'Special Shipping Requests'.

What methods of payment do you accept for international orders?

All international payments can be made through VISA & Mastercard via Stripe (5% + RM1 transaction charge) or Paypal (9% transaction charge).

I have some more questions about shipping!

Head over to my Shipping Policy page to get more info on things like shipping rates and delivery.


♡ GENERAL FAQ:
What methods of payment can I use?

  • Manual Bank Transfer/QRPay (Local)
  • *VISA/Mastercard via Stripe (Local/International) [5% + RM1 transaction fee]
    • *Stripe payment gateway shows several supported cards but Stripe Malaysia can only receive card payment from VISA & Mastercard.
  • Paypal (Local/International) [9% transaction fee]

Are all these designs yours?

YES! I take great care in testing and experimenting to come up with my own original designs. 

These designs take days (if not weeks!) of effort to test out and finalise what feels 'right' for me to put out into the world. Everything on my website is Kalbu copyrighted ♡ By supporting me, you are supporting my merits and labour as an original artist and a small shop owner - and for that I appreciate you.

Why are your prices the way they are?

Let me put it this way. By supporting me and my prices, you support:

  1. The original ideas behind my pieces. Ideas which were visualised, trialed, tested, failed, improved upon and blossomed on the final rendition of a piece. Ideas do not form and finish over night. Some ideas in my shop have taken months in the making. To delve deeper, my ideas were brought to reality by my own life experience of self-taught knowledge, my design degree, my hobbies and interests - a value which is priceless.
  2. The actualisation of my work. Every aspect of running a small shop is undertaken by me. From making the jewelry, to planning collections and photographing, marketing, uploading and editing, social media and customer handling, website maintenance - the list goes on. 
  3. Fair wages for the hours accrued in making every piece individually. Handmade art is laborous. My creations are woven by a labour of love and many long nights.
  4. Slow fashion. All Kalbu pieces are made on-demand.
  5. A small artist's value. Supporting my prices means supporting my livelihood!

Why are they all made-to-order? Do you make readystock items?

I'm the only one running my shop and making the pieces. Preorder slots helps reduce waste and unsold stock. Beading is a slow-made and intricate process resulting in small, delicate, and detailed work -  at the moment I feel that doing preorders are the way to go for me.

I do make readystock from time to time! These will consist of mostly experimental one-off designs. They'll be categorised under my little creative void: kalbu kosmos. Keep a lookout for that one :)

How long does it take to ship out my order?

As most of my items are made-to-order, it'll take up to 25 business days* to ship out your parcel depending on the volume of orders my shop is experiencing. *Some collections may take longer, e.g. BDAY designs take 5-7 weeks to be made.

I receive orders every week, with some days getting a higher number of orders than usual (and some orders can average around 5-6 items of jewellery). If there are an overwhelming amount of orders I have to make, I will email you to let you know there will be a shipping delay (at most 3 additional business days). Otherwise, rest assured your order is in the making.

For this reason I highly advise that you place orders only if you are not rushed for it and are willing to wait the lead + delivery time.

Please understand that Kalbu is a one-woman business of a 100% handmade nature. Your items will take time to make, but I hope the love and care put into your new pieces will make the wait worth it.

Are all your designs permanent?

No, I will be archiving certain designs over time once I'm ready to move on to making newer pieces.

What comes with my purchase?

I love to draw so I also make small printed cards for my shop.

Every purchase comes with a little Kalbu thank you card and a handmade bookmark. Purchases above RM150 come with a printed set of A7 cards of Kalbu characters in their Kalbu earrings. Purchases above RM250 come with an embroidered flower pin/badge handmade by my mom AND a printed set of A7 cards ❤️️ 

I'm purchasing as a gift to someone, how do I put in a message?

We love gifts here. Under the 'Remarks' box at checkout, please let me know that your purchase is a gift to someone and put in the message you'd like me to write on the card. (Please keep it at maximum 3-4 short sentences.)

Do you do customs?

Certain designs on my website are allowed custom colour changes. DM me @k.a.l.b.u to discuss the colours you would like :) Please refer to the 'PLEASE NOTE:' section on each listing to see which items allow for custom colour changes and which do not.

I am currently not accepting full custom requests where you provide an idea/design and I make it.

Do you accept returns/refunds?

I do not accept refunds but will review accepting returns under dire circumstances. Please refer to my Return Policy to know more.


♡ CARE GUIDE FAQ

What is your jewellery made of?

Glass seed beads in many, many colours; and gold-plated/filled/PVD-coated jewellery findings. Some are in 14k gold and some are in 18k gold.

Are these hypoallergenic?

Yes, gold-plated/filled/PVD-coated jewellery are hypoallergenic, tarnish resistant and fairly long-lasting if you treat them with care.

Anything I should know about caring for my new pieces?

Avoid water, please don't shower with your jewellery on. 

Please don't swim with them on. Avoid harsh chemicals!

When storing your beaded fringe earrings, it's highly recommended that you keep them hanging/dangling so that the fringe shape is maintained. If you toss them anywhere anyhow & the shape gets wonky, no worries - just lay them flat onto a fabric surface and smooth out the fringe. Straighten out the shape and keep it like that for a day or two.

When storing your beaded jewellery in general, it's best to keep them out of direct sunlight and in a dry area.

They're glass seed beads - do they break easily?

Not at all! These beads are 1.8mm individually - they are TINY. When they're woven together tightly they're very strong. I have never had a piece break on me despite dropping them many times (please take care of your kalbu babies though!) <3


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